customer service -> FAQ

        FAQ #1

How to setup Internet Explorer to connect with DONet

  

Note: If you are using a previous version of internet explorer, the connection wizard will be found under Start / Programs / Accessories / Internet tools .. it will be called "Get on the net" or "Get Connected!"
  1. Click on the "Start" button.
  2. Select "Programs"
  3. Select "Internet Explorer"
  4. Select "Connection Wizard"

    The "Internet Connection Wizard" window will appear with "Get Connected!" at the top.

  5. Click "Next"

    A "Setup Options" Window will appear.

  6. Select the middle radio button. It states that you want to set up a new connection to your existing Internet account (with us) using your phone line.
  7. Click "Next"

    A "Set up your Internet Connection" window will appear.

  8. Select the first radio button: "Connect using my phone line"
  9. Click "Next"

          A "Dialup Connection" window will appear.

  1. Select "Create a new dial-up connection"
  2. Click "Next"

           A "Phone Number" window will appear.

  1. Enter in the DONet data number:
    • Dayton numbers: (937)222-1752 or (937)910- 0100

    • Springfield numbers: (937)322-1071 or (937)917-0029

    • Middletown number: (937)915-9110

    • Cedarville, Jamestown, and Xenia number: (937)-919-0154

    Note: Be sure to check with your phone company if you are not sure whether either of these numbers is a local call.
  2. Click "Next"

          A "Username and Password" window will appear.

  1. Enter in your user name as it is written on your Vitals sheet. All user names are lower case.
  2. Enter in your password EXACTLY as it is written on your Vitals sheet. Passwords are randomly generated and a mixture of alphanumeric characters for enhanced security.

An "Advanced Settings" window will appear

  1. Select the "No" radio button since you can use the default settings supplied by the wizard.
  2. Click "Next"

    A "Dialup Connection Name" window will appear.

  3. Enter in whatever you would like to call your dial-up connection. This name is just between you and your computer. If you don't feel like being creative you can enter "DONet".
  4. Click "Next"

A "Setup Your Mail Account" window will appear.

  1. Select "Yes" if you would like to set up your email account. (for setting up other email accounts on your system, wait until you have competed this setup and use the Outlook Express Inbox Assistant to set them up. Instructions are located in the Outlook Express help files)
  2. Click "Next"

An "Internet Mail Account" window will appear.

  1. Select the "Create a new Internet mail account" button
  2. Click "Next"

A "Your Name" box will appear

  1. Enter in your complete name as you would like others who receive your email to see it.
  2. Click "Next"

An "Internet Email Address" box will appear

  1. Enter your primary email address as it appears on you vitals sheet. The username associated with this email account is generally the same as that used for your dial-up account.
  2. Click "Next"

An "E-mail Server Names" box will appear

  1. Enter "pop3.donet.com" for the pop3 server, enter "smtp.donet.com" for the smtp server.
  2. Click "Next"

An "Internet Mail Logon" box will appear

  1. Select the first radio button and enter in your primary username as the POP account name and
  2. Enter in your password (the same as for your dial-up account) again EXACTLY as it is written on your vitals sheet.
  3. Click "Next"

A "Friendly Name" box will appear

  1. Replace "mail.donet.com" will a any name you want to call your email account (e.g. "petes email")
  2. Click "Next"

A "Setup Your Internet News Account" window will appear

  1. If you wish to use Internet News, select the "Yes" radio button. If not, select "No" for this option and then go to step #45
  2. Click "Next"

A "Your Name" box will appear

  1. As with your e-mail account setup enter your name as you would like others to see it.
  2. Click "Next"

A "Internet News E-mail Address" box will appear

  1. Enter in your DONet email address (e.g. joe@donet.com)
  2. Click "Next"

An "Internet News Server Name" box will appear

  1. Enter in "news.donet.com" for the news (NNTP) server
  2. DO NOT select the "my news server requires me to log on" option
  3. Click "Next"

Another "Friendly Name" box will appear

  1. Replace "news.donet.com" will a any name you want to call your email account (e.g. "joes news")
  2. Click "Next"

A "Set up your Internet Directory Service" window will appear

  1. Select "No" for this option. This is not a service currently offered by DONet.
  2. Click "Next"

A "Complete Configuration" box will appear FINALLY.

  1. Select "Finish"

You will now be able initiate a connection to DONet by either selecting Internet Explorer, Outlook Express, or your Internet News Reader. When the connection window appears, your username and password should be entered in the appropriate fields (the password will show up as asterisks for security reasons), and all you have to do is click on the "connect" button to do the net. If you have ordered additional e-mail accounts, please visit the "How-To" pages in the Support section of our web site for instructions on setting up multiple mail users. Enjoy!

 

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