FAQs #15 thru #19

 

DONet's E-Mail Management Control Panel is a useful tool that allows you to do things with your DONet e-mail that aren't possible with many other Internet service providers (ISPs).  We give you tools to help block unwanted spam or annoying e-mail, set up a vacation e-mail autoresponder, or forward copies of your e-mail to a handheld device.

The first time you access the E-Mail Management Control Panel you will be prompted to install the mail filtering tools into the DONet account that you logged in with.  After that you will be able to configure the tools to do the following things:

 

E-Mail Forwarding

You can choose to have your DONet e-mail delivered normally to your DONet e-mail box, or forward it to a "remote" e-mail address outside of DONet, possibly even hosted with another ISP.

Login to the E-Mail Management Control Panel.  If you've never installed the mail filtering tools before you will be prompted to do them as soon as the page loads.  After the tools have been installed click on the E-Mail Forwarding options link.

  • To have your e-mail delivered normally (straight to your DONet e-mail box) select the "Your DONet e-mail box" delivery option.

  • To forward your e-mail elsewhere select the "Forwarded to an outside e-mail address" option, and enter the outside e-mail address in the field provided.

Press the "save" button to save your changes, or the "cancel" button to go back to the E-Mail Management Control Panel menu without saving changes.

 

E-Mail Blocking

If you want to block e-mail from a specific sender, or with a specific subject, you can automatically delete it using the DONet E-Mail Tool.  

Login to the E-Mail Management Control Panel.  If you've never installed the mail filtering tools before you will be prompted to do them as soon as the page loads.  After the tools have been installed click on the E-Mail Blocking options link.

  • To enable the e-mail blocking feature make sure that the "Enable e-mail blocking based on your supplied list of senders or subjects" box is checked. 

  • To save blocked e-mail in a special folder, rather than immediately throwing it away, check the box to "Deliver blocked e-mail to a special folder that you can review at any time".  Blocked e-mail that is saved in this way can only be checked using the DOMail web-based e-mail tool

  • List e-mail addresses that you would like to block in the area provided.  The addresses you list do not need to be complete, but only need to contain a portion of the entire address.  For example, if you enter "junk@donet.com" then you will block e-mail just from "junk@donet.com", but if you enter just "junk" then you will block e-mail from "junk@donet.com", "junk@aol.com", "junk@yahoo.com", etc.   It is not important whether or not you enter your blocked e-mail addresses in upper or lower case; the e-mail blocker is case-insensitive.  Put each e-mail address to block on a single line. 

  • List e-mail subjects that you would like to block in the second area provided.  As is the case with blocked e-mail addresses, the subjects you list do not need to be complete but only need to contain a portion of the actual subject.  If you enter "Make Money Fast" as a blocked subject then it would block e-mail with the following subjects: "Make Money Fast", "Make Money Fast With Your Own Home Based Business", etc.  It is not important whether or not you enter your blocked subjects in upper or lower case; the e-mail blocker is case-insensitive.  Put each e-mail subject to block on a single line. 

Press the "save" button to save your changes, or the "cancel" button to go back to the E-Mail Management Control Panel menu without saving changes.

 

Spam Filtering

Tired of receiving unsolicited commercial e-mail from people you don't know and about products you don't want? You can use the DONet E-Mail Tool to try and delete it before it gets to your e-mail inbox. 

Login to the E-Mail Management Control Panel.  If you've never installed the mail filtering tools before you will be prompted to do them as soon as the page loads.  After the tools have been installed click on the Spam Filtering options link.

  • To enable the e-mail spam filtering feature make sure that the "Enable e-mail spam filtering" box is checked.

  • To save spam filtered e-mail in a special folder, rather than immediately throwing it away, check the box to "Deliver filtered spam e-mail to a special folder that you can review at any time".  Spam filtered e-mail that is saved in this way can only be checked using the DOMail web-based e-mail tool.

  • Select the spam filter sensitivity, "1" being the least sensitive and "4" being the most sensitive.  For more information please review our detailed explanation of the spam filter settings and detection method. 

Press the "save" button to save your changes, or the "cancel" button to go back to the E-Mail Management Control Panel menu without saving changes.

 

Autoresponder

Planning a vacation soon but don't want people to think you're ignoring them?  Use the DONet E-Mail Tool to let people know that you'll be away from your e-mail for a while. 

Login to the E-Mail Management Control Panel.  If you've never installed the mail filtering tools before you will be prompted to do them as soon as the page loads.  After the tools have been installed click on the Autoresponder options link.

  • To enable the e-mail autoresponder make sure that the "Enable e-mail autoresponder" box is checked.

  • Select the autoresponder frequency in the drop-down list ("Once per day", "Once per week", or "Once per month").  We automatically track who your autoresponder has sent a response to, and make sure that we don't autorespond more often than is specified in your frequency selection.  We do this as a precautionary measure to prevent infinite loops between two mail servers that have autoresponders running, resulting in thousands upon thousands of messages being generated by the two servers babbling with each other as fast as they can. 

  • In the field provided enter the message you would like to send to people who send you e-mail while you are away.

Press the "save" button to save your changes, or the "cancel" button to go back to the E-Mail Management Control Panel menu without saving changes.

Note: while the autoresponder is enabled you will continue to receive e-mail and have it delivered as you have specified in the E-Mail Forwarding settings.  The autoresponder is often used just to let people know that you have received their e-mail but will be unable to answer it until you return.

 

Handheld Support

Have a Palm or cellular phone with e-mail capabilities? Now you can forward selected messages to your wireless device with the DONet E-Mail Tool so you're always in touch. 

Login to the E-Mail Management Control Panel.  If you've never installed the mail filtering tools before you will be prompted to do them as soon as the page loads.  After the tools have been installed click on the Handheld Support options link.

  • To enable the e-mail autoresponder make sure that the "Enable e-mail autoresponder" box is checked.

  • Enter the e-mail address of your handheld device in the field provided.

  • Select the maximum message size that you want forwarded to your handheld device.  If you receive an inbound message that exceeds the size you select you will be notified that the message has arrived, but the actual message itself will not be forwarded.

Press the "save" button to save your changes, or the "cancel" button to go back to the E-Mail Management Control Panel menu without saving changes.

Note: while handheld e-mail forwarding is enabled you will continue to receive e-mail and have it delivered as you have specified in the E-Mail Forwarding settings.  This option simply allows you to be notified when important e-mails you have been waiting for have finally arrived.